+55 (19) 3377 5412 - COMEX@COMPRACO.COM.BR

Refund policy

Return, Refund and Exchange:

To start the refund process, we ask that you contact us at contato@compraco.com.br within 30 days. Compraço is exempt from the obligation to meet refund requests in the absence of DANFE (Documento Auxiliar da Nota Fiscal Eletrônica). Refunds are not made if the merchandise does not have any manufacturing defect or deformation. The return will only be made if the product is defective in the application;

Not receiving the goods upon delivery if they are not:

• In conditions of use;

• In the exact quantity of the purchase order;

• In accordance with the purchase order;

If the return is due to a defect identified at the time of application of the product, and after communication to Customer Service via email contato@compraco.com.br, the product must be picked up at the same address where it was delivered.

Exchange will be refused under the conditions below:

• Absence of the defect/breakdown;

• Indications of misuse and storage;

Boleto: The amount will be refunded to the customer after confirmation of the settlement of the order via Boleto Bancário, checking the material listed in the document. Once the need to refund the amount paid to the customer is verified, it must be done within 3 (three) business days, from the date of receipt of the request e-mail. The return of the amount will be mandatorily through a bank operation with credit to the buyer's current account, by means of DOC, TED, Transfer between Accounts.

The data (name and CPF) of the current account holder must be identical to the information contained in the purchase order and the paid slip.

The request for a refund must be sent to the email contato@compraco.com.br., detailing the main information of the payment made (payment date, name, CNPJ, value and order number).

Credit Card: If the order has been paid by Credit Card, the card administrator will be notified and the chargeback will occur on the next or subsequent invoice. The refund period depends on the card administrator.