Por que as empresas estão migrando para 'TI como serviço'

Why Businesses Are Moving to 'IT as a Service'

Why companies are moving to IT as a service IT as a service (ITaaS) is a more customer-centric approach to technology offerings. In this model,…

Desenvolvedores de software trabalhando em TI como serviço

IT as a Service (ITaaS) is a more customer-centric approach to technology offerings. In this model, an organization in need of IT help can choose from a catalog of services, each with a strict price, and then the IT company provides the organization with the selected managed IT service. Rather than a controlled department, IT is run like a business, meaning it can change depending on needs.

Companies that need full-time IT monitoring and management are moving to the ITaaS model. In addition to greater security, monitoring and management, and efficient IT, companies benefit from paying for what they use, rather than wasting resources on unused technology. See why companies are switching to this model based on the benefits it offers.

Global Management

Many global companies choose ITaaS options because of their support. Especially for large global companies, monitoring every employee's computer, including all hardware updates, can be complicated. Therefore, companies choose to outsource this task to an ITaaS provider, which can take care of updating, monitoring and managing all employee devices (including laptops, desktops and smartphones). If a problem arises, the ITaaS provider can remotely access devices to find a solution or find a technician to resolve the issue in person. This solution also applies to company servers, which ITaaS providers can access and maintain remotely. ITaaS companies can also provide enhanced reporting on any issues, which is another advantage for companies choosing this option.

The global management aspect is also a benefit for employees. Using a self-service support portal, employees anywhere in the world can open support tickets or search for solutions to IT issues. They can also request a new device or check ticket status, meaning quick and simple solutions to any IT issues that arise.

Security features

All companies are concerned about security, especially as breaches become more common and pose a real threat of public concern. An ITaaS provider can monitor services full-time, rather than a company having to appoint an internal employee to do this, which is often more expensive. The ITaaS company handles any alerts, outages and potential hardware attacks, relieving this task of organizations not equipped to deal with security issues. This capability is a major reason why companies are moving to ITaaS rather than dealing with more of these issues internally.

Scalability and cost savings

Typical ITaaS agreements require a company to pay a monthly service depending on how many team members there are and back-end requirements. As the business grows, IT can easily scale with it, without any additional costs that often come as a surprise. Companies can also better predict IT costs with this model, making budgeting easier. ITaaS agreements are flexible and straightforward for organizations moving to this model.

ITaaS models provide a value-based services team that delivers specific capabilities when needed. Companies are constantly moving away from building in-house services or IT departments and instead outsourcing their needs to prioritize their attention on adding value to internal tasks. ItaaS is just another step towards a more personal and efficient approach to the digital solutions and technology needs of businesses around the world.

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Source: BairesDev

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