Keep your IT infrastructure perfect and efficient! Dive into IT maintenance and support, ensuring 24/7 uptime, security, and optimized performance.
A managed IT service is an IT task performed by a third-party service provider. Hiring an outside company to handle IT tasks is a great way to offload your IT staff, complement your internal efforts, and ensure that all IT-related activities are covered 24/7 and throughout the day. year.
There are many responsibilities that fall under managed IT services, but the most common include:
- Infrastructure management and monitoring
- Security-related monitoring, support, and maintenance
- Cloud computing management and support
- Communication support and maintenance
Managed IT services for your specific needs
We provide 24/7 long-term, real-time managed IT services for your specific needs. We support cloud, on-premises and hybrid infrastructures through a three-tier service offering. These specialized, scalable managed services aim to complement or supplement your internal operations teams with monitoring, remediation, and management. The ultimate goal is to ensure the efficiency of your IT environment and all related processes.
Maintenance and support services
Monitoring
Our team of experts monitors your infrastructure 24/7, investigates issues and quickly raises issues based on pre-determined procedures.
Correction
Includes complete monitoring and troubleshooting managed by senior engineers capable of resolving issues ranging from small to catastrophic.
Management
This service offers complete infrastructure management, from problem resolution to daily maintenance, fulfilling the full role of a dedicated web operations team.
Benefits of outsourcing IT maintenance and support services
- Stay up to date with the latest regulations, policies and practices.
- Stay on top of customer requirements and needs.
- Remain flexible to changes in hardware, operating system, or supporting platforms.
- Adapt to changes in organizational structure, market trends and evolving economic conditions.
Managed IT Service Providers
A managed IT services provider is any company that offers these IT services through active management and support of its customers' operations. There are 2 types of managed IT service providers:
- Providers using their own services combined with systems, platforms or services from other providers
- Providers that exclusively use their own technologies
The best option for your company will depend on the type of service you are looking for, the type of technological integrations you have, the deep level of management required and the budget available. Most managed IT service providers today combine their own solutions with other systems (especially cloud-based platforms) to offer a more comprehensive service.
Types of maintenance
Proactive types of maintenance
Preventive maintenance
Preventive maintenance is the most popular type of proactive maintenance and needs a CMMS . It can generate cost savings of 12% to 18% over reactive maintenance.
Routine maintenance
Routine maintenance is a form of time-based maintenance and preventative maintenance. It is carried out by operators, janitors and other employees.
Condition-based maintenance
Condition-based maintenance (CBM) is an essential part of predictive maintenance.
Scheduled maintenance
Scheduled maintenance is any task that has a deadline and is assigned to a technician. It can be a recurring task performed at regular intervals or a one-time task.
Predictive maintenance
Predictive maintenance anticipates future failure points of system components. This way, components can be replaced immediately before they fail, thus minimizing downtime and maximizing system life.
Planned maintenance
Planned maintenance follows a planned, documented and scheduled strategy. Reduces downtime by having all the necessary resources at hand.
Why IT Management Is Important
- To ensure continuous protection against hackers and security vulnerabilities.
- Ensure ongoing customer satisfaction in line with changing user needs.
- IT management practices ensure that information technologies are highly available and perform at their best.
