Service Alternatives Now

May 30, 2024 Roberto Magalhães

Unlock the potential of ServiceNow! Dive into an integrated cloud solution that transforms old, manual ways of working into modern digital workflows.

ServiceNow is a cloud-based platform that provides software-as-a-service (SaaS) support for technical management. You can use ServiceNow to generate requests, incidents, and changes for problems and services. You can also level incidents based on priority and access.

ServiceNow was founded in 2004 around an information technology service management (ITSM) tool. ITSM still represents the majority of its revenue, but ServiceNow now offers many more services. In addition to ITSM, it is now an integrated cloud solution that correlates all services and resources into a single system of record. It has grown into four core services: ITSM, security, HR service delivery and operations.

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How does ServiceNow work?

ServiceNow offers its customers the ability to achieve their problem management goals through unique instances for data isolation. You can list information for your team, your client or your suppliers. When the appropriate operator sees the ticket, a technician can be dispatched to diagnose and repair problems. This technique reduces dependence on spreadsheets and emails and provides autonomy to your team. This architecture also provides IT leaders with greater visibility into data and assets while reducing operational risks and downtime.

Through ServiceNow, you can create service templates based on your SaaS requirements. These service models have all the different product integrations (tasks, activities and processes) that your business requires. You can customize the templates according to your needs and confidentiality guidelines. Service models provide operational tracking and on-demand IT service management, along with timing analysis for tracking and monitoring.

ServiceNow applications in the technology industry

Process automation

The technology industry is changing rapidly. Technology companies must follow agile techniques to innovate their processes while managing their resources and services. ServiceNow helps technology companies automate business processes and gain complete insight into their tasks – enabling them to better visualize and manage corporate workflows. This allows your team to focus on innovation without worrying about repetitive tasks.

Machine Learning

ServiceNow's intelligent automation engine uses machine learning to leverage enterprise data for business decisions. With this, you can prioritize and route tasks between companies and use the information collected to improve overall performance. The engine can also identify and predict problems that could cause major harm to your business, such as service interruptions. You can then develop contingencies to avoid their possible consequences.

HR Services

Through ServiceNow, you can create a better onboarding experience for employees and manage them on a case-by-case basis. Automated tasks, checklists, and services can guide employees without the need for manual intervention. Improves visibility into employee performance. Additionally, you can use ServiceNow for termination and granting of leave requests.

IT Security

Through ServiceNow, you can identify potential security issues and alert your IT department. Through Security Circles, you can quickly collect information from trusted sources and share it to quickly speed up the resolution process. This way, you take a collaborative approach to incidents without physically informing people.

Advantages of using ServiceNow

ServiceNow can define frameworks and automate workflow for the enterprise cloud. It speeds up service delivery and replaces manual intervention. Here are some advantages of using ServiceNow for your business.

Simple

Through ServiceNow, you can transact at lightning speed and resolve business issues without wasting time and resources. The time to set up a service is low and you can easily get the system up and running with minimal effort.

This means you can immediately start tracking assets and working on change requests without worrying about setting variables and defaults in the platform.

Speed

ServiceNow helps companies operate faster by combining automation and process optimization. When using services to perform activities and tasks, you can create rules to navigate your processes without working on the platform itself. The architecture is open and you can use it on different systems. This saves a considerable amount of time when starting a new project.

Powerful platform

The ServiceNow platform is very powerful. You can define and provide services, analyze incidents, and provide a service experience to your customers through it. The ServiceNow workflow provides access to resources along with tools to protect systems and data. This improves overall work performance and department efficiency.

Accessible

Being a cloud-based platform, ServiceNow is very affordable. You don't need to use a single computer to access the platform. You also don't need to depend on a single database for your transactions.

It can be accessed by different networks and you can scale it according to the customer's needs. And because it is a SaaS product, you can always customize it according to your business needs.

ServiceNow Modules

Some of the most used ServiceNow products are:

IT service management

Technology companies mainly use this product to smooth out their ITIL practices. With this, you can manage tickets, incidents and changes. It also has analytics and insights that analysts can use to predict future issues and improve the overall company experience.

Through ServiceNow, you can access several ITSM tools through a single operating system. You can also use AI-assisted recommendations to improve incident tracking and attribution. What's more, you can proactively deliver high-quality services at scale by gaining insights through integrated dashboards and real-time analytics.

Security Operations

Through ServiceNow's security operations tool, you can import data into a response engine that uses automation and AI to prioritize threats based on their potential impact.

With ServiceNow Security Operations, you can identify and resolve vulnerabilities in your Now platform. You can also protect data, organization assets, and software. Using this tool, vulnerability managers can automate their security software and work on Indicators of Compromise (IOC).

IT asset management

With ServiceNow, you can manage your hardware and software assets to optimize costs and increase efficiency. ServiceNow has many ITAM features such as license management, warranty management, and advanced reporting and insights.

Through ServiceNow, you can digitize assets and move them to different locations depending on your needs. You can also integrate ITAM with ITSM and optimize features such as software licensing and hardware tracking and cloud resource management.

Financial operations management

ServiceNow can manage all activities of your company's financial processes. It uses leading applications and task orchestration to make your financial tasks easier.

Using near financial automation, finance teams can streamline their operations, reduce the risk of inefficiencies, monitor progress, and meet deadlines. You can manage task assignments across roles. You can also use the platform to monitor employee salaries and expenses.

Service Alternatives Now

BMC Helix (formerly Remedy)

An enterprise ITSM solution from BMC Software with modules for incident, problem, change, release and service level management. Offers cloud and on-premises deployment.

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